Fazl App Terms and Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between Fazl App ("Fazl App," "Platform," "Company," "we," "our," or "us") and every individual, business, company, organization, professional, freelancer, employer, employee, retailer, service provider, property dealer, contractor, visitor, or any other legal or natural person ("User," "you," or "your") who accesses, registers, browses, or otherwise uses any feature, functionality, product, service, or technology made available through the Fazl App Platform.

These Terms govern every interaction between users and the Platform, regardless of whether such interaction relates to purchasing products, providing services, broadcasting requests, operating a digital storefront, advertising a business, listing property, offering employment opportunities, communicating through the integrated messaging system, or accessing any future functionality introduced by Fazl App.

Fazl App has been developed to modernize local commerce by creating an intelligent digital ecosystem where customers and businesses can connect more efficiently. Unlike traditional online marketplaces that require customers to manually search through hundreds of listings, Fazl App introduces a Reverse Marketplace Model, enabling customers to publish their requirements and allowing nearby businesses to respond directly with offers based on their availability, expertise, pricing, and commercial interest. This model is intended to simplify local trade, reduce unnecessary search time, encourage competition among businesses, and provide customers with greater choice while supporting the growth of local enterprises.

These Terms apply equally to every service currently offered through the Platform, including but not limited to Area Broadcasting, Storefronts, Private Listings, Product Listings, Service Listings, Property Listings, Rental Listings, Job Listings, Community Feed, Business Profiles, Customer Profiles, Digital Products, Chat Services, Notifications, Reviews, Ratings, Images, Promotional Content, and any additional functionality introduced by Fazl App in the future.

By downloading, installing, registering for, accessing, browsing, or otherwise using the Platform, you acknowledge that you have carefully read these Terms, fully understood their contents, and voluntarily agreed to be legally bound by them. Your continued use of the Platform constitutes your ongoing acceptance of these Terms, together with any amendments, policies, guidelines, or supplementary agreements published by Fazl App from time to time.

If you do not agree with any provision contained in these Terms, you must immediately discontinue the use of the Platform and uninstall any related software from your devices.

Fazl App is exclusively a technology platform that facilitates communication and interaction between independent users. The Platform provides digital tools that enable customers to discover businesses, broadcast their requirements, compare offers, browse storefronts, communicate through integrated messaging services, and locate products or professional services within their selected geographical area.

The Platform itself does not manufacture, own, purchase, import, export, distribute, inspect, certify, repair, install, deliver, or otherwise provide the products or services advertised by users unless expressly stated otherwise in writing. Every listing, advertisement, broadcast, storefront, profile, image, review, offer, quotation, promotional campaign, or communication published through the Platform remains the sole responsibility of the user who created or submitted such content.

Fazl App does not become a party to any agreement, negotiation, transaction, employment relationship, rental agreement, property sale, professional engagement, or commercial arrangement entered into between users of the Platform. Any agreement reached between customers and businesses exists solely between those parties, and Fazl App shall not be regarded as a buyer, seller, employer, employee, contractor, broker, real estate agent, distributor, delivery company, guarantor, insurer, franchisee, or representative in relation to such agreements.

The Platform currently enables buyers and sellers to communicate directly regarding payments and deliveries. At the time these Terms become effective, Fazl App does not collect payments on behalf of users, process customer funds, or charge commissions for transactions completed through the Platform. Payments, deliveries, inspections, warranties, negotiations, and contractual obligations remain entirely the responsibility of the users involved. Fazl App reserves the right to introduce payment processing services, digital wallets, subscription plans, promotional advertising, premium memberships, commissions, delivery integrations, or other commercial services in the future. Where such services are introduced, they shall be governed by additional terms, which shall automatically become part of these Terms upon publication.

Nothing contained within these Terms shall be interpreted as creating any partnership, agency, joint venture, employment relationship, fiduciary obligation, franchise arrangement, or similar legal relationship between Fazl App and its users. Users remain independent parties acting solely on their own behalf unless expressly agreed otherwise in writing.

Your access to or use of the Platform constitutes your unconditional acceptance of these Terms. By creating an account, you confirm that you possess the legal capacity to enter into binding agreements under the applicable laws of Pakistan and that you will comply with these Terms throughout your use of the Platform.

If you are registering or using the Platform on behalf of a company, partnership, organization, association, or other legal entity, you represent and warrant that you possess the authority to bind that entity to these Terms. In such circumstances, every reference to "you" within these Terms shall include both the individual using the Platform and the legal entity on whose behalf the Platform is being used.

Fazl App reserves the right to modify, revise, replace, or update these Terms at any time where reasonably necessary to reflect changes in law, technology, business operations, security requirements, user safety, or Platform functionality. Updated Terms shall become effective immediately upon publication unless otherwise specified. Continued use of the Platform following the publication of revised Terms shall constitute acceptance of those revisions.

Users who disagree with any future modification must discontinue their use of the Platform before the revised Terms become effective. Continued access after the effective date shall be deemed conclusive evidence of acceptance.

The Platform is intended for individuals and businesses that are legally capable of entering into binding agreements under the applicable laws of the Islamic Republic of Pakistan. By registering for or using the Platform, you represent and warrant that you satisfy all legal requirements necessary to enter into these Terms and that your use of the Platform does not violate any applicable law, regulation, court order, contractual obligation, or governmental restriction.

Individuals under the age of eighteen (18) years may only use the Platform under the direct supervision and responsibility of a parent, legal guardian, or other person legally authorized to accept these Terms on their behalf. Where Fazl App becomes aware that an account has been created or operated in violation of this requirement, Fazl App reserves the right to suspend, restrict, or permanently terminate such account without prior notice.

Businesses registering on the Platform represent that they are legally established or otherwise authorized to conduct the commercial activities advertised through their accounts. Where applicable, businesses shall obtain and maintain all licenses, registrations, permits, approvals, and certifications required under applicable law. Nothing within these Terms shall relieve businesses of their independent legal obligations relating to taxation, consumer protection, employment, licensing, public safety, or any other regulatory requirement.

Fazl App reserves the right to request additional information, identity verification, business documentation, proof of ownership, photographs, location confirmation, or any other material reasonably required to verify a user's eligibility. Failure to provide requested information within a reasonable period may result in delayed approval, temporary restrictions, suspension, or permanent removal of the account.

Users further acknowledge that eligibility to create an account does not guarantee permanent access to the Platform. Continued access remains subject to ongoing compliance with these Terms, Platform policies, and all applicable laws.

For the purposes of these Terms and Conditions, the following words and expressions shall have the meanings assigned to them below unless the context expressly requires otherwise. These definitions are intended to ensure consistency throughout this Agreement and shall apply equally whether the words appear in singular or plural form.

"Platform"

refers collectively to the Fazl App mobile application, website (if available), administrative systems, application programming interfaces (APIs), databases, software, communication tools, notifications, artificial intelligence features, future digital services, and every technology owned, operated, or licensed by Fazl App.

"User"

includes every individual or legal entity that accesses, browses, registers with, communicates through, or otherwise uses any functionality of the Platform. Unless the context requires otherwise, the term includes customers, businesses, service providers, professionals, freelancers, employers, employees, property dealers, restaurants, hotels, retailers, advertisers, and any other person using the Platform.

"Customer"

refers to a user who utilizes the Platform to search for products, request services, broadcast requirements, communicate with businesses, purchase goods, hire professionals, rent property, seek employment opportunities, or otherwise receive services through the Platform.

"Business"

includes every shop, company, retailer, organization, freelancer, contractor, service provider, restaurant, hotel, property agency, educational institution, skilled worker, consultant, or any other commercial entity registered on the Platform for the purpose of offering products or services.

"Reverse Marketplace"

refers to the operational model of Fazl App through which customers publish their requirements and businesses voluntarily respond with offers, quotations, proposals, or expressions of interest.

"Area Broadcasting"

means the feature that enables customers to publish requests within a selected geographical radius so that nearby businesses belonging to the relevant category may receive and respond to those requests.

"Storefront"

means a publicly accessible business profile through which businesses may display products, services, operating hours, contact information, business descriptions, promotional content, photographs, ratings, reviews, and other relevant commercial information.

"Private Listing"

refers to any listing, advertisement, or request that is visible only to selected users or according to the privacy settings determined by the Platform.

"Feed"

means the section of the Platform where businesses and users may publish updates, promotional campaigns, announcements, offers, educational content, or other information intended for public viewing.

"Content"

includes every photograph, image, video, document, logo, description, review, rating, comment, message, article, advertisement, business profile, product listing, service listing, property listing, broadcast request, and every other form of information uploaded, transmitted, or otherwise made available through the Platform.

"Verification"

means the process undertaken by Fazl App to review information or documents submitted by users, including but not limited to CNIC, business photographs, shop details, contact information, addresses, and any other material requested for identification or security purposes.

The headings contained within these Terms are inserted solely for convenience and shall not affect the interpretation of any provision. Where the context permits, words importing the singular shall include the plural and vice versa, while words referring to one gender shall include every gender. References to statutes or legislation shall include any amendments, modifications, or successor legislation unless the context clearly indicates otherwise.

Access to certain features of the Platform requires the creation of a registered user account. By registering, you agree to provide complete, accurate, and truthful information and acknowledge that such information forms the basis upon which Fazl App determines your eligibility to use its services.

Registration must be completed using information that genuinely belongs to you or, where applicable, to the business or legal entity you are authorized to represent. You shall not create an account using another person's identity, contact information, government-issued documents, business credentials, photographs, or any information that you are not legally entitled to use.

Each account is intended to represent a genuine user or legitimate business operating within the Platform. Users agree that the information provided during registration shall remain accurate throughout the duration of their use of the Platform. If any registered information changes, including your mobile number, email address, business location, operating hours, business ownership, or legal status, you are responsible for updating your account without unreasonable delay.

Fazl App reserves the right to refuse any application for registration where it reasonably believes that the information submitted is false, misleading, incomplete, fraudulent, duplicated, or otherwise inconsistent with these Terms. Approval of an account does not create any contractual obligation requiring Fazl App to continue providing access indefinitely, and access may be restricted, suspended, or terminated in accordance with these Terms.

The Platform may permit users to register as customers, businesses, freelancers, professionals, employers, property dealers, restaurants, hotels, retailers, or any other category introduced by Fazl App. Regardless of the selected category, every registered account remains subject to these Terms and any additional policies applicable to the specific services being used.

To promote trust, transparency, and accountability within the Platform, Fazl App may require businesses to complete a verification process before accessing certain features or obtaining a verified status. The verification process is intended solely to enhance user confidence and reduce fraudulent activity; it does not constitute a certification, endorsement, or guarantee of any business.

As part of the verification process, Fazl App may request documents and information including, but not limited to, a valid Computerized National Identity Card (CNIC), photographs of the business premises, business name, shop address, contact information, business logo, proof of ownership or authority, location details, tax registration information where applicable, or any additional documentation reasonably required to verify identity or legitimacy.

Businesses acknowledge that all documents submitted to Fazl App must be genuine, current, and lawfully obtained. Submission of forged, altered, misleading, expired, or otherwise inaccurate documentation constitutes a material breach of these Terms and may result in immediate suspension or permanent termination of the account without prior notice.

Verification is conducted at Fazl App's sole discretion. Fazl App may approve, reject, suspend, or request additional documentation based on the information available to it. A decision to verify or refuse verification shall not create any liability on the part of Fazl App and may be revised where new information becomes available.

A verified badge or similar designation merely indicates that certain information has been reviewed by Fazl App. It shall not be interpreted as evidence that the business is licensed, financially stable, professionally qualified, legally compliant, trustworthy, or capable of performing services to any particular standard. Customers are solely responsible for conducting their own due diligence before entering into any transaction or agreement with another user.

Businesses remain solely responsible for maintaining the accuracy of their verification information. Where any verified information changes, including ownership, address, legal status, contact details, or operating location, the business shall promptly notify Fazl App and update its records accordingly.

Every user is responsible for maintaining the confidentiality and security of their account credentials. You agree to exercise reasonable care in protecting your username, password, one-time passwords (OTPs), verification codes, and every other authentication method used to access the Platform.

You shall not disclose your login credentials to any third party or permit another individual to use your account without authorization. Any activity occurring through your registered account shall be presumed to have been carried out by you unless you promptly notify Fazl App of unauthorized access and cooperate fully in any resulting investigation.

Users are expected to create strong passwords, maintain updated recovery information where available, and immediately report any suspected unauthorized access, security breach, or compromise of their account. Fazl App shall not be liable for losses resulting from a user's failure to maintain appropriate account security.

The Platform reserves the right to implement additional authentication measures, including two-factor authentication, identity verification, device recognition, biometric authentication, or other security technologies where considered necessary to protect users and maintain the integrity of the Platform.

Fazl App may temporarily suspend access to an account where suspicious activity, repeated failed login attempts, unauthorized access, identity concerns, or other security risks are detected. Such measures are implemented solely to protect the interests of users and the Platform and shall not be interpreted as an admission of liability by Fazl App.

Users remain responsible for ensuring that every device used to access the Platform is adequately secured against malware, unauthorized access, or other cybersecurity threats. Failure to maintain reasonable security precautions shall not create liability on the part of Fazl App for resulting losses or unauthorized activities.

Every user of the Platform is expected to use Fazl App responsibly, honestly, and in accordance with these Terms and all applicable laws of the Islamic Republic of Pakistan. The continued availability of the Platform depends upon mutual trust between customers, businesses, and the Company. Accordingly, every user accepts a continuing obligation to act in good faith and to refrain from any conduct that may compromise the integrity, security, reputation, or functionality of the Platform.

By using Fazl App, you represent and warrant that every action performed through your account shall be lawful, accurate, and undertaken for a genuine commercial or personal purpose. You further acknowledge that the Platform has been designed to facilitate legitimate transactions and professional communication, and it shall not be used for fraudulent, deceptive, malicious, or unlawful activities.

You are solely responsible for every action performed through your account, regardless of whether such action is undertaken personally or by another individual using your login credentials. Accordingly, you accept full responsibility for maintaining the security of your account and ensuring that every activity associated with it complies with these Terms.

Users agree that all information submitted through the Platform shall remain truthful, complete, current, and capable of verification where reasonably required. Deliberately providing false information, concealing material facts, impersonating another individual, or attempting to mislead other users constitutes a material breach of these Terms and may result in immediate suspension or permanent termination of the account.

Users further agree to conduct themselves professionally when interacting with other members of the Platform. Every communication should be respectful, courteous, and free from abusive or offensive language. Fazl App seeks to provide a safe commercial environment in which customers and businesses can communicate confidently without fear of harassment, intimidation, discrimination, or inappropriate conduct.

Nothing contained within these Terms limits a user's independent legal responsibilities under applicable law. Users remain solely responsible for ensuring that their conduct complies with consumer protection legislation, criminal law, taxation requirements, intellectual property laws, privacy obligations, employment regulations, and every other legal requirement applicable to their activities.

Customers play a central role within Fazl App's Reverse Marketplace Model. By creating broadcasts, submitting inquiries, communicating with businesses, or entering into transactions through the Platform, customers acknowledge and accept a number of continuing obligations intended to maintain fairness and efficiency for all participants.

Customers shall use the broadcasting feature only for genuine commercial or personal requirements. Requests published through the Platform must accurately describe the products or services being sought and should contain sufficient information to enable businesses to evaluate the request properly. Customers must not intentionally publish misleading, exaggerated, fabricated, or deceptive requests designed to attract unnecessary responses or waste the resources of businesses operating on the Platform.

Customers acknowledge that businesses invest time, effort, and resources when responding to broadcasts. Accordingly, customers agree not to misuse the broadcasting system by repeatedly publishing fake requests, making inquiries without any genuine intention to proceed, or engaging businesses solely for the purpose of collecting quotations without legitimate commercial interest. Fazl App reserves the right to investigate patterns of abusive broadcasting and may restrict or suspend accounts where such conduct is identified.

Where a customer chooses to communicate with a business through the Platform's messaging system, all communication shall remain respectful, lawful, and relevant to the intended transaction. Customers shall not use the Platform to harass businesses, make threats, publish defamatory statements, solicit unrelated commercial opportunities, distribute spam, or otherwise interfere with the legitimate operation of another user's business.

Customers further acknowledge that they remain solely responsible for evaluating businesses before entering into any agreement. While Fazl App may provide ratings, reviews, verification badges, photographs, business descriptions, and other information to assist customers in making informed decisions, the final decision to purchase products or hire services remains entirely the responsibility of the customer. Users are encouraged to conduct their own independent assessment before committing to any transaction.

The Platform currently facilitates direct communication between customers and businesses regarding payments, delivery arrangements, inspections, warranties, and contractual terms. Unless Fazl App expressly announces otherwise, customers understand that payments are made directly to businesses and that Fazl App neither receives nor controls such payments. Consequently, Fazl App does not assume responsibility for payment disputes, pricing disagreements, product quality, delivery delays, or contractual obligations arising directly between users.

Customers are expected to attend scheduled meetings, inspections, appointments, or service visits at mutually agreed times wherever reasonably possible. Repeated cancellations without reasonable notice, intentional failure to respond after requesting quotations, or other conduct causing unnecessary inconvenience to businesses may constitute misuse of the Platform.

Businesses registered on Fazl App acknowledge that the reputation of the Platform depends substantially upon the professionalism, honesty, and quality of service provided by its business community. Accordingly, every business agrees to maintain high standards of integrity, transparency, and commercial conduct while using the Platform.

Businesses shall ensure that every product, service, advertisement, image, description, price, promotional campaign, and representation published through the Platform is accurate, truthful, and not misleading. Businesses shall not exaggerate the characteristics of products, conceal known defects, misrepresent professional qualifications, or otherwise provide information that may reasonably deceive customers.

Where products or services become unavailable, businesses are responsible for updating their listings within a reasonable period. Businesses should not intentionally advertise unavailable inventory or services solely to attract customer inquiries.

Every business remains solely responsible for determining its own prices, discounts, promotional campaigns, warranties, guarantees, refund policies, operating hours, delivery arrangements, appointment schedules, and contractual conditions. Fazl App neither establishes nor controls the commercial terms offered by independent businesses and shall not be liable for disputes arising from such terms.

Businesses further agree to communicate with customers professionally and respectfully. Every inquiry should be answered honestly, and businesses should avoid making promises that cannot reasonably be fulfilled. Deliberately providing false delivery estimates, inaccurate pricing information, or misleading availability statements undermines the integrity of the Platform and may result in disciplinary action.

Businesses acknowledge that they remain responsible for complying with every legal obligation applicable to their commercial activities, including licensing requirements, taxation, employment laws, health and safety regulations, professional certifications, consumer protection legislation, and any other regulatory obligations imposed under applicable law.

Where businesses employ staff to communicate with customers through the Platform, the business remains fully responsible for the conduct of those employees. Misconduct committed by employees while operating under a business account shall be treated as misconduct of the business itself.

Businesses also acknowledge that verification by Fazl App does not reduce or transfer any legal responsibility relating to the quality, legality, safety, authenticity, or performance of products and services offered through the Platform. All such responsibility remains exclusively with the business providing those products or services.

Every user agrees that the Platform shall be used strictly in accordance with the laws of the Islamic Republic of Pakistan and any other laws that may become applicable by reason of the user's location, business activities, or contractual obligations.

Users shall not use the Platform to facilitate or promote activities that are illegal, fraudulent, harmful, or contrary to public policy. This includes, without limitation, activities involving fraud, money laundering, terrorist financing, identity theft, cybercrime, intellectual property infringement, unlawful discrimination, or any conduct prohibited under applicable legislation.

Businesses remain solely responsible for obtaining every licence, permit, registration, approval, or governmental authorization required for the products or services they advertise. Fazl App does not verify regulatory compliance for every listing and shall not be liable where a user offers products or services without the necessary legal authority.

Where any governmental authority, regulatory agency, court, or law enforcement body lawfully requests information relating to a user or transaction, Fazl App reserves the right to cooperate with such requests to the extent required by applicable law. Users acknowledge that compliance with lawful governmental requests shall not constitute a breach of these Terms or of any obligation of confidentiality owed by Fazl App.

If Fazl App reasonably believes that a user's activities may expose the Platform, other users, or the public to legal, financial, reputational, or security risks, Fazl App may immediately suspend, restrict, investigate, or terminate the relevant account pending further review. Such action may be taken without prior notice where Fazl App considers immediate intervention necessary to protect the integrity of the Platform or comply with legal obligations.

The Fazl App Platform has been developed to facilitate genuine commercial activity between customers and businesses in a secure, transparent, and trustworthy digital environment. Every feature provided through the Platform, including Area Broadcasting, Storefronts, Product Listings, Service Listings, Private Listings, Community Feed, Business Profiles, Property Listings, Job Listings, Chat Services, and every future functionality introduced by Fazl App, shall be used only for lawful purposes and in accordance with these Terms.

By accessing or using the Platform, you agree to use its services responsibly and only for their intended purpose. You shall not engage in any activity that interferes with the proper functioning of the Platform, negatively affects other users, damages the reputation of Fazl App, or creates unnecessary legal, financial, or operational risks for the Company.

Users acknowledge that the Platform has been designed to encourage legitimate transactions between independent parties. Accordingly, every request, listing, communication, advertisement, review, rating, or business profile published through the Platform must reflect genuine commercial activity. The Platform shall not be used as a tool for deception, manipulation, harassment, or any activity that is inconsistent with the objectives for which Fazl App has been established.

Fazl App reserves the right to determine, acting reasonably and in good faith, whether a user's conduct is inconsistent with the intended use of the Platform. Where Fazl App believes that any activity threatens the safety, stability, or integrity of the Platform, it may take appropriate action, including restricting features, removing content, suspending accounts, or permanently terminating access without prior notice where immediate intervention is reasonably necessary.

In order to maintain a safe and reliable marketplace, users expressly agree that they shall not engage in any activity that violates these Terms, applicable law, or the legitimate interests of other users. Without limiting the general nature of this obligation, users shall not use the Platform for fraudulent, deceptive, unlawful, abusive, or harmful purposes.

Users shall not create fake accounts, impersonate another individual or business, use false identities, submit forged verification documents, provide inaccurate business information, or otherwise misrepresent their identity or authority. Every account must accurately identify the person or business operating it, and users shall remain responsible for ensuring that all registration information remains truthful and current throughout their use of the Platform.

Users shall not intentionally publish false advertisements, misleading product descriptions, fabricated service offerings, or fictitious property listings. Every listing published through the Platform should accurately describe the goods or services being offered and should not omit material information that could reasonably influence another user's decision to proceed with a transaction.

The broadcasting system shall not be misused for the purpose of generating unnecessary enquiries, collecting competitors' pricing information without genuine commercial interest, disrupting businesses, testing the Platform, or engaging in any activity that imposes unreasonable demands on businesses responding to customer requests. Customers are expected to submit broadcasts only where they have a genuine intention to purchase products or obtain services.

Businesses shall not artificially manipulate their visibility within the Platform through deceptive practices, including creating duplicate business accounts, submitting fake customer requests, responding to their own broadcasts through affiliated accounts, publishing fabricated reviews, or encouraging others to provide dishonest ratings. Any attempt to manipulate search results, customer trust, or Platform algorithms shall constitute a serious violation of these Terms.

Users shall not interfere with another person's ability to use the Platform. Activities such as harassment, intimidation, stalking, repeated unwanted communication, abusive language, discrimination, threats of violence, blackmail, extortion, or any form of offensive conduct are strictly prohibited. Fazl App is committed to maintaining a respectful environment and may remove users who engage in behaviour that undermines that objective.

The Platform shall not be used to promote criminal activity, terrorism, money laundering, identity theft, cybercrime, fraud, or any activity prohibited by applicable law. Users are solely responsible for ensuring that every product, service, advertisement, and transaction conducted through the Platform complies with all applicable legal requirements.

Users shall not upload malicious software, viruses, ransomware, spyware, or any code designed to disrupt, damage, monitor, or gain unauthorized access to the Platform or to another user's device. Likewise, users shall not attempt to bypass security measures, interfere with authentication systems, exploit software vulnerabilities, or engage in any activity that compromises the confidentiality, integrity, or availability of the Platform.

Maintaining the integrity of the Platform is one of Fazl App's highest priorities. Accordingly, Fazl App continuously monitors user activity, verification information, behavioural patterns, and other indicators that may reasonably suggest fraudulent, deceptive, or abusive conduct. Users acknowledge that such monitoring is undertaken solely for the purposes of maintaining security, protecting legitimate users, complying with legal obligations, and preserving confidence in the Platform.

Where Fazl App reasonably suspects fraudulent activity, it may conduct investigations using available information, request additional documentation, temporarily suspend affected accounts, limit access to specific features, or take any other action considered reasonably necessary to protect the Platform or its users. Users agree to cooperate fully with any investigation and to provide truthful information where requested.

Fraudulent conduct includes, without limitation, submitting forged identity documents, creating multiple accounts for deceptive purposes, publishing fake listings, making false representations regarding products or services, manipulating reviews or ratings, engaging in payment scams, providing counterfeit goods, or otherwise attempting to obtain financial or commercial advantage through dishonest means.

Fazl App reserves the right to share relevant information with law enforcement agencies, regulatory authorities, financial institutions, or other competent bodies where disclosure is required by law or where Fazl App reasonably believes that such disclosure is necessary to investigate suspected criminal activity, prevent fraud, protect users, or safeguard the legitimate interests of the Company.

Users acknowledge that investigations may require temporary restrictions on account access while relevant information is reviewed. Such restrictions shall not be interpreted as a finding of wrongdoing, and Fazl App shall endeavour to complete investigations within a reasonable period, taking into account the complexity of the matter and the availability of supporting evidence.

Users acknowledge that the Platform, including its software, databases, infrastructure, algorithms, communication systems, and related technologies, represents valuable intellectual property and confidential business assets developed through substantial investment by Fazl App. Users agree not to engage in any activity that could compromise the security, performance, or reliability of these systems.

Without the prior written consent of Fazl App, users shall not copy, reproduce, modify, reverse engineer, decompile, disassemble, scrape, extract, mirror, frame, or otherwise attempt to access the source code, databases, software architecture, algorithms, or non-public functionality of the Platform. Users shall likewise refrain from using automated software, bots, scripts, crawlers, or similar technologies to collect information, monitor activity, or interact with the Platform in a manner inconsistent with its intended operation.

Users shall not attempt to circumvent technical limitations, security controls, authentication procedures, access restrictions, rate limits, or any other protective measures implemented by Fazl App. Any attempt to gain unauthorized access to administrative systems, user accounts, databases, APIs, internal networks, or confidential information shall constitute a material breach of these Terms and may result in immediate account termination, legal action, and referral to the appropriate law enforcement authorities.

The Company reserves the right to implement security measures, software updates, maintenance procedures, monitoring systems, encryption technologies, and other protective mechanisms as it considers reasonably necessary to preserve the security and stability of the Platform. Users acknowledge that certain security measures may temporarily affect the availability or performance of specific features and agree that such measures are an essential component of maintaining a secure digital environment.

Where Fazl App reasonably believes that a user's activities pose a threat to the Platform's infrastructure, user data, or operational stability, it may immediately suspend or permanently terminate access without prior notice where such action is necessary to prevent further harm. Such action shall be without prejudice to any additional legal remedies available to Fazl App under applicable law.

One of the primary purposes of the Fazl App Platform is to enable users to create, publish, exchange, and access information relating to products, services, businesses, employment opportunities, properties, commercial announcements, and other forms of digital content. Every photograph, video, logo, product description, service description, advertisement, review, comment, message, business profile, storefront, broadcast request, promotional campaign, document, rating, or any other material uploaded or transmitted through the Platform shall collectively be referred to as "User Content."

Users retain ownership of the intellectual property rights that they legally possess in the User Content they create and publish through the Platform. Nothing contained within these Terms shall transfer ownership of such content to Fazl App. However, by uploading, publishing, transmitting, displaying, or otherwise making User Content available through the Platform, the user grants Fazl App a worldwide, non-exclusive, royalty-free, transferable, sublicensable, and revocable licence to host, reproduce, store, process, display, distribute, publish, adapt, resize, translate, cache, and otherwise use such content solely for the purpose of operating, improving, securing, promoting, and maintaining the Platform.

This licence enables Fazl App to display listings within search results, optimise images for different devices, generate previews, distribute broadcasts to relevant businesses, display storefronts to customers, create backups for disaster recovery, and perform other technical processes necessary for the operation of the Platform. The licence granted under this clause does not authorize Fazl App to sell a user's intellectual property independently of the Platform or to claim ownership of the content itself.

Users represent and warrant that they possess every legal right, permission, licence, or authority necessary to upload the content they publish. Where content contains trademarks, copyrighted materials, photographs, logos, designs, or other intellectual property belonging to another person, the user represents that they have obtained all necessary permissions prior to publication.

Fazl App reserves the right, but not the obligation, to review, moderate, restrict, remove, edit, or refuse any User Content where it reasonably believes that such content violates these Terms, infringes intellectual property rights, breaches applicable law, creates legal risk for the Platform, or otherwise undermines the integrity or reputation of Fazl App. The exercise of moderation rights by Fazl App shall not create an obligation to continuously monitor all User Content, and users acknowledge that responsibility for published content remains solely with the individual or business that created it.

The Storefront feature allows businesses to establish a dedicated digital presence within the Platform through which they may present their products, services, operating hours, contact information, photographs, promotional materials, business descriptions, reviews, and other commercial information. A Storefront is intended to serve as a digital representation of a business and should accurately reflect its operations, identity, and offerings.

Businesses are solely responsible for ensuring that every element displayed within their Storefront is accurate, complete, lawful, and kept reasonably up to date. Product availability, pricing, service descriptions, business hours, contact details, and promotional campaigns should be revised promptly whenever changes occur. Customers rely upon this information when making purchasing decisions, and businesses acknowledge that inaccurate or outdated information may adversely affect user confidence in the Platform.

A business shall not create a Storefront for another person or organization without lawful authority. Likewise, a Storefront shall not be designed in a manner that falsely suggests affiliation with another business, government authority, public institution, charitable organization, or well-known brand. Where Fazl App reasonably believes that a Storefront infringes the rights of another party or misrepresents its identity, Fazl App may suspend or remove the Storefront pending investigation.

The publication of a Storefront does not constitute approval, endorsement, certification, or recommendation by Fazl App. Customers remain responsible for independently evaluating businesses before entering into any transaction. Although verified businesses may receive a verification indicator where applicable, such verification merely confirms that certain information has been reviewed by Fazl App and shall not be interpreted as a guarantee of quality, safety, legality, financial stability, or professional competence.

Fazl App reserves the right to determine the manner in which Storefronts are displayed within the Platform, including search rankings, recommendation algorithms, category placement, promotional visibility, or other methods of presentation. Businesses acknowledge that visibility may vary depending upon factors such as relevance, location, user preferences, system performance, commercial promotions, verification status, customer engagement, and future ranking methodologies introduced by the Platform.

Area Broadcasting is one of the defining features of the Fazl App Platform and forms the foundation of its Reverse Marketplace Model. This feature enables customers to publish requests describing the products or services they require and to distribute those requests electronically to businesses located within a selected geographical radius and relevant business category.

Customers acknowledge that every broadcast submitted through the Platform should accurately describe their genuine requirements. Broadcasts should contain sufficient information to enable businesses to understand the nature of the request and determine whether they are capable of providing the requested product or service. Customers should avoid intentionally vague, misleading, incomplete, or deceptive broadcasts that may result in unnecessary responses from businesses.

Businesses receiving broadcast notifications are under no obligation to respond to every request. Each business retains complete discretion regarding whether to submit an offer, quotation, proposal, or expression of interest in response to a broadcast. The submission of a response does not create a legally binding obligation unless and until the parties independently agree to proceed with a transaction.

Fazl App makes no representation or warranty that a broadcast will reach every eligible business within the selected radius. Delivery of broadcasts may be affected by numerous factors including system availability, internet connectivity, notification settings, user activity, category selection, geographic accuracy, account status, software limitations, or technical maintenance. Accordingly, customers acknowledge that the absence of responses shall not constitute evidence of any malfunction or failure by the Platform.

The Platform reserves the right to implement reasonable limitations relating to the frequency, geographical scope, category selection, number of images, message length, broadcast duration, or other technical parameters governing the Area Broadcasting feature. Such limitations may be introduced or modified from time to time in order to maintain system performance, reduce spam, improve user experience, or support future commercial services.

Users further acknowledge that Fazl App may introduce premium broadcasting options, featured requests, scheduled broadcasts, subscription-based visibility enhancements, or other advanced broadcasting tools in the future. Where such services are introduced, additional terms may apply.

The Platform may provide users with the ability to publish listings that are intended to be visible only to selected users or to a restricted audience determined by the privacy settings available within the Platform. Such listings ("Private Listings") are designed to facilitate transactions or communications where the publisher wishes to limit public visibility while still utilizing the technological infrastructure of Fazl App.

Users acknowledge that the publication of a Private Listing does not guarantee absolute confidentiality. While Fazl App will implement reasonable technical and administrative measures to respect the selected visibility settings, no internet-based platform can guarantee complete protection against unauthorized access, technical failures, software vulnerabilities, user misconduct, or circumstances beyond its reasonable control. Accordingly, users should exercise appropriate discretion when publishing confidential, commercially sensitive, or personal information through Private Listings.

The user publishing a Private Listing remains solely responsible for the accuracy, legality, and appropriateness of all information contained within that listing. Private Listings must comply with these Terms in the same manner as publicly available listings. Users shall not rely upon privacy settings as a justification for publishing unlawful, misleading, fraudulent, defamatory, obscene, discriminatory, or otherwise prohibited content.

Fazl App reserves the right to review, restrict, suspend, or remove a Private Listing where it reasonably believes that the listing violates these Terms, applicable law, or the legitimate interests of the Platform or its users. Such action may be taken regardless of the visibility settings selected by the publisher.

Private Listings shall not be used to circumvent Platform policies, avoid verification requirements, conceal prohibited goods or services, manipulate pricing, or facilitate transactions that would otherwise violate these Terms. Where Fazl App determines that the Private Listing feature is being misused, it may permanently disable access to that feature for the relevant account without affecting any other rights available under these Terms.

The Community Feed is intended to provide businesses and users with a digital space to share information, promotional campaigns, educational content, business updates, announcements, product launches, service introductions, seasonal offers, community news, and other material that contributes positively to the Platform ecosystem. The Feed is designed to strengthen engagement between customers and businesses while supporting the visibility of legitimate commercial activities.

Every user remains solely responsible for the content they publish within the Community Feed. Information shared through the Feed should be truthful, respectful, relevant, and lawful. Users shall not publish misleading claims, fabricated news, false promotional offers, deceptive pricing information, defamatory statements, or any content intended to manipulate, deceive, or unfairly influence other users.

The Community Feed shall not be used as a platform for harassment, political propaganda, religious extremism, hate speech, discrimination, threats, intimidation, unlawful gambling, illegal financial schemes, pyramid schemes, investment fraud, misinformation, or any other activity that may reasonably expose the Platform or its users to legal, reputational, or security risks.

Users further acknowledge that the Community Feed is not intended to function as unrestricted social media. Fazl App reserves the right to determine the categories of content that may be published, the frequency with which posts may be created, the duration for which posts remain visible, and the manner in which Feed content is displayed to other users.

The visibility of posts within the Community Feed may depend upon numerous factors, including user preferences, geographical relevance, selected categories, engagement metrics, verification status, content quality, system performance, moderation decisions, promotional services, or ranking algorithms developed by Fazl App. The Company does not guarantee that every post will be displayed to every user or receive any minimum level of visibility or engagement.

Fazl App reserves the right, but not the obligation, to moderate Community Feed content before or after publication. Where content is reasonably believed to violate these Terms, applicable law, or Platform policies, Fazl App may remove, restrict, edit, or otherwise limit access to such content without prior notice where immediate action is considered necessary to protect the Platform or its users.

The Platform provides integrated communication features that enable customers and businesses to communicate directly regarding products, services, quotations, appointments, deliveries, property enquiries, employment opportunities, and other legitimate commercial matters. These communication tools are provided solely for the purpose of facilitating transactions and improving user experience.

Users acknowledge that they remain solely responsible for every message, attachment, image, document, voice recording, or other communication transmitted through the Platform. Every communication should be professional, respectful, and directly related to the legitimate use of the Platform.

Users shall not use the communication features to transmit spam, unsolicited commercial messages unrelated to the Platform, malware, fraudulent payment requests, phishing attempts, deceptive links, obscene material, threatening language, sexually explicit content, defamatory statements, discriminatory remarks, or any communication prohibited by applicable law.

Fazl App does not routinely monitor private communications between users. However, where required by law, where reasonably necessary to investigate complaints, where necessary to enforce these Terms, or where required to protect the security or integrity of the Platform, Fazl App reserves the right to review, preserve, disclose, or restrict communications to the extent permitted by applicable law.

Users acknowledge that communications transmitted through the Platform may be stored for security, dispute resolution, customer support, fraud prevention, legal compliance, or system improvement purposes for a period determined by Fazl App's internal policies or applicable legal requirements.

The availability of messaging features does not create any obligation on the part of Fazl App to participate in, supervise, or guarantee communications between users. The Company shall not be responsible for misunderstandings, contractual disputes, offensive communications, or failed negotiations occurring between independent users of the Platform.

The Platform may permit customers and businesses to submit reviews, ratings, feedback, recommendations, or other evaluations regarding transactions conducted through Fazl App. The purpose of the review system is to promote transparency, encourage accountability, and assist users in making informed commercial decisions.

Every review submitted through the Platform must reflect the genuine experience and honest opinion of the individual providing the review. Users shall not publish fabricated reviews, misleading ratings, retaliatory feedback, or evaluations intended solely to damage another user's reputation. Reviews should relate directly to the relevant transaction and should avoid exaggerated, offensive, defamatory, or discriminatory language.

Businesses shall not attempt to manipulate the review system by creating fake customer accounts, offering financial incentives in exchange for positive reviews, threatening customers regarding negative reviews, or otherwise interfering with the independence of the review process. Likewise, customers shall not demand discounts, refunds, or other benefits in exchange for altering or removing legitimate reviews.

Fazl App reserves the right to moderate reviews where there is reasonable evidence that they are fraudulent, abusive, defamatory, unrelated to the relevant transaction, generated through automated means, or otherwise inconsistent with these Terms. The removal or modification of a review shall not be interpreted as an admission regarding the truth or falsity of its contents.

Users acknowledge that reviews represent the personal opinions of individual users and do not necessarily reflect the views of Fazl App. The Company does not guarantee the accuracy, completeness, or reliability of every review published through the Platform and encourages users to consider multiple sources of information before making commercial decisions.

The Platform may allow users to create, upload, submit, publish, store, display, transmit, or otherwise make available different types of content, including but not limited to business information, product details, service descriptions, images, videos, documents, reviews, comments, promotional materials, community posts, listings, messages, and other digital content ("User Content").

Each user remains solely responsible for the User Content they submit, publish, or share through the Platform. Users represent and warrant that all User Content provided through Fazl App is accurate, lawful, non-misleading, and does not violate the rights of any third party, including intellectual property rights, privacy rights, confidentiality obligations, contractual rights, or any other legal protections.

Users shall not upload, publish, distribute, or transmit any User Content that is unlawful, fraudulent, misleading, defamatory, abusive, threatening, discriminatory, obscene, harmful, or otherwise prohibited under these Terms or applicable laws. Users must ensure that their content does not create confusion regarding the identity, ownership, affiliation, quality, availability, or legitimacy of any product, service, business, or organization.

By submitting User Content through the Platform, users grant Fazl App a worldwide, non-exclusive, royalty-free, transferable, and sublicensable license to use, store, reproduce, modify, adapt, display, distribute, and process such content solely for purposes related to operating, improving, promoting, and developing the Platform and its services.

This license allows Fazl App to display business profiles, listings, reviews, promotional materials, community content, and other user-submitted information through the Platform and associated digital channels. Fazl App does not obtain ownership rights over User Content, and ownership remains with the original user or rightful owner.

Users acknowledge that certain User Content may become publicly visible depending on the features used, privacy settings selected, category requirements, or functionality of the Platform. Users are responsible for reviewing their content before submission and ensuring that they are comfortable with the intended visibility and use of such information.

Fazl App reserves the right, but does not assume an obligation, to review, monitor, remove, restrict, modify, or disable access to any User Content where it reasonably believes that such content violates these Terms, applicable law, user safety requirements, or the legitimate interests of the Platform and its community.

The removal, restriction, or modification of User Content shall not create any obligation for Fazl App to monitor all content or guarantee that prohibited content will always be identified before publication. Users remain responsible for the content they submit through the Platform.

Fazl App may provide businesses and service providers with digital storefront features that allow them to create an online presence, display business information, showcase products and services, receive customer requests, communicate with users, and promote their offerings through the Platform.

A Business Store Front may include information such as business name, category, logo, images, descriptions, product listings, service details, pricing information, operating hours, service locations, customer reviews, promotional content, and other relevant business information.

Businesses are solely responsible for ensuring that all information displayed through their Store Front is accurate, updated, complete, and compliant with applicable laws and regulations. Businesses must promptly update their Store Front whenever any information changes, including pricing, availability, ownership, location, services, or operating status.

Fazl App provides Store Front functionality as a technology service and does not guarantee the success, visibility, customer engagement, sales volume, or commercial performance of any business profile. The performance of a Store Front may depend on various factors, including business quality, customer demand, location, competition, content quality, user engagement, and other marketplace conditions.

Businesses shall not use Store Fronts to advertise false claims, display unauthorized products, misrepresent qualifications, impersonate another business, or create an inaccurate representation of their commercial activities.

Fazl App reserves the right to review, verify, restrict, suspend, or remove any Store Front that violates these Terms, creates risk for users, contains misleading information, or negatively affects the trust and integrity of the Platform.

Fazl App may provide location-based features that allow businesses and users to broadcast listings, promotions, service availability, announcements, or other content within selected geographical areas.

Area Broadcasting is designed to help businesses reach relevant customers and allow users to discover nearby products, services, and opportunities based on location preferences and platform functionality.

Users acknowledge that location-based visibility depends on multiple factors, including device permissions, user-selected locations, geographical availability, category relevance, platform algorithms, network conditions, and other technical limitations.

Fazl App does not guarantee that every broadcast, listing, promotion, or announcement will reach a specific number of users or generate any particular level of engagement, inquiries, sales, or transactions.

Businesses using Area Broadcasting must ensure that all location-based information, service areas, availability details, and promotional claims are accurate and not misleading. Businesses must not use location features to target users in areas where they are unable or unwilling to provide legitimate services.

Fazl App reserves the right to limit, modify, prioritize, or discontinue location-based broadcasting features where necessary for improving user experience, preventing misuse, maintaining platform performance, or complying with legal obligations.

Fazl App may send notifications, alerts, reminders, confirmations, announcements, promotional messages, security warnings, transactional updates, system notices, and other communications to users through the Platform, email, SMS, push notifications, WhatsApp (where available), or any other communication channel associated with the user's account.

Such communications may relate to account activity, verification status, customer requests, business responses, order updates, service appointments, deliveries, subscription renewals, payment confirmations, promotional campaigns, policy changes, security alerts, maintenance schedules, or other matters reasonably connected with the operation of the Platform.

Users acknowledge that certain communications are essential for the proper functioning of the Platform and may not be disabled while an account remains active. These essential communications include security notifications, authentication codes, account verification requests, fraud prevention alerts, legal notices, and other communications necessary for protecting users or complying with applicable legal obligations.

Where applicable law permits, Fazl App may also send promotional communications regarding new features, special offers, advertising campaigns, partner promotions, business recommendations, marketplace opportunities, or other commercial information that may be relevant to users based upon their Platform activities, preferences, selected categories, geographical location, or subscription status.

Users may modify their communication preferences for non-essential notifications through the settings made available within the Platform. However, disabling promotional communications shall not affect Fazl App's right to send communications that are necessary for account administration, customer support, dispute resolution, security, fraud prevention, contractual performance, or legal compliance.

Users remain responsible for maintaining accurate and up-to-date contact information. Fazl App shall not be liable for any missed communication, delayed notification, failed delivery, or resulting loss where such failure arises from inaccurate contact information, inactive telephone numbers, unavailable devices, internet connectivity issues, third-party network failures, spam filters, or circumstances beyond Fazl App's reasonable control.

The Company reserves the right to determine the frequency, timing, format, priority, and method of Platform communications and may modify such practices from time to time in accordance with business requirements, technological developments, user preferences, or legal obligations.

The Platform utilizes search technologies, recommendation systems, location-based services, matching algorithms, ranking mechanisms, personalization tools, and other automated processes to display businesses, products, services, listings, requests, advertisements, and other content to users.

Users acknowledge that search results, recommendations, featured listings, suggested businesses, nearby services, promotional placements, and other forms of visibility are generated using multiple factors determined by Fazl App. These factors may include relevance, business category, geographical proximity, verification status, customer preferences, listing quality, business activity, subscription level, advertising participation, user engagement, historical performance, availability, ratings, system performance, or other criteria considered appropriate by the Platform.

The order in which businesses, products, services, or other content appear within the Platform does not constitute an endorsement, recommendation, certification, guarantee, or representation regarding their quality, reliability, legality, or suitability for any particular purpose.

Businesses acknowledge that Fazl App does not guarantee first-page placement, priority ranking, continuous visibility, customer traffic, sales volume, lead generation, or any minimum level of commercial success. Rankings and recommendations may change automatically over time based upon Platform updates, user behavior, algorithmic adjustments, business performance, or other operational considerations.

Fazl App reserves the right to introduce sponsored placements, promoted listings, premium visibility services, advertising products, recommendation features, or other commercial opportunities that may influence how certain content is displayed within the Platform, provided that such practices remain consistent with applicable law.

The Company may modify, improve, suspend, replace, or discontinue its search, recommendation, ranking, or visibility systems at any time without creating any obligation to maintain previous search positions, traffic levels, or business exposure.

To maintain a safe, trustworthy, and legally compliant marketplace, Fazl App reserves the right, but not the obligation, to monitor Platform activity, investigate complaints, review user conduct, verify submitted information, and enforce these Terms whenever it reasonably believes such action is necessary.

Moderation activities may include reviewing listings, business profiles, customer requests, advertisements, community posts, reviews, communications, uploaded content, verification documents, or other information submitted through the Platform. Such moderation may be performed through automated technologies, manual review processes, or a combination of both.

Where Fazl App reasonably determines that a user has violated these Terms, applicable law, Platform policies, or the legitimate interests of other users, the Company may take appropriate enforcement measures. Such measures may include issuing warnings, restricting specific features, reducing content visibility, removing listings or content, rejecting verification requests, suspending accounts, terminating accounts, cancelling subscriptions, withholding certain Platform privileges, or taking any other action reasonably necessary to protect the Platform and its users.

Nothing contained within these Terms shall require Fazl App to monitor every activity conducted through the Platform or guarantee that all prohibited conduct will be detected or prevented before it occurs. Users remain solely responsible for their own conduct and for ensuring compliance with these Terms and applicable laws.

The failure of Fazl App to enforce any provision of these Terms in one instance shall not constitute a waiver of its right to enforce the same or any other provision in the future. All enforcement decisions shall remain within the reasonable discretion of the Company, taking into account the seriousness of the conduct, user safety, legal obligations, and the overall integrity of the Platform.

Unless otherwise expressly stated, the Platform, including its software, source code, application interfaces, website design, layouts, graphics, logos, icons, trademarks, service marks, business names, databases, compilations, text, images, videos, audio, documentation, features, functionality, and all related intellectual property are owned by Fazl App or its licensors and are protected by applicable copyright, trademark, patent, trade secret, and other intellectual property laws.

Nothing contained within these Terms shall be interpreted as transferring any ownership rights in the Platform or its intellectual property to any user. Users are granted only a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Platform solely for its intended purpose and in accordance with these Terms.

Users shall not copy, reproduce, modify, distribute, publish, display, perform, license, sell, lease, reverse engineer, decompile, disassemble, create derivative works from, or otherwise exploit any portion of the Platform without the prior written consent of Fazl App, except where such restrictions are expressly prohibited by applicable law.

Businesses retain ownership of their trademarks, logos, product images, service descriptions, and other intellectual property uploaded to the Platform. By submitting such material, businesses grant Fazl App a worldwide, royalty-free, non-exclusive license to host, display, reproduce, adapt, distribute, and use such content for the purpose of operating, promoting, improving, and marketing the Platform and the relevant business listings.

Users represent and warrant that any content submitted to the Platform does not infringe the intellectual property rights or other legal rights of any third party. Users shall remain solely responsible for any infringement claims arising from the content they publish through the Platform.

Where Fazl App receives a valid complaint alleging infringement of intellectual property rights, the Company may investigate the matter and may remove, restrict, disable, or otherwise limit access to the disputed content pending resolution. Fazl App reserves the right to request supporting documentation from the parties involved before making any determination.

Repeated infringement of intellectual property rights may result in suspension or permanent termination of the relevant user account in addition to any other remedies available under applicable law or these Terms.

The Platform may contain links to third-party websites, applications, payment providers, mapping services, communication tools, logistics providers, social media platforms, advertising partners, analytics services, cloud infrastructure, or other external services that are not owned or controlled by Fazl App.

Such third-party services are provided solely for user convenience, operational functionality, or integration purposes. The inclusion of any third-party service, website, or external link shall not constitute an endorsement, recommendation, certification, partnership, or guarantee by Fazl App regarding the quality, availability, security, legality, or reliability of such third-party services.

Users who choose to access third-party websites or services do so entirely at their own discretion and risk. Their use of such services shall be governed exclusively by the applicable terms, privacy policies, and legal agreements of the relevant third party.

Fazl App does not control and shall not be responsible for the content, security, availability, functionality, pricing, accuracy, privacy practices, or business conduct of any third-party service provider. The Company shall not be liable for any loss, damage, dispute, interruption, or inconvenience arising from a user's interaction with any third-party service.

Where the Platform integrates third-party payment processors, mapping providers, communication systems, verification services, or other operational technologies, users acknowledge that certain information may be shared with such providers solely to the extent necessary to perform the requested service, comply with applicable law, or improve Platform functionality.

Fazl App reserves the right to modify, replace, suspend, or discontinue any third-party integration at any time without creating any obligation to maintain continued compatibility with any particular external service.

Fazl App continually seeks to maintain a reliable and secure Platform; however, users acknowledge that uninterrupted access cannot be guaranteed. The Platform may occasionally experience downtime, maintenance periods, software updates, security enhancements, technical failures, internet disruptions, infrastructure issues, or other interruptions beyond the reasonable control of the Company.

The Company may temporarily suspend access to all or part of the Platform for scheduled maintenance, emergency repairs, infrastructure upgrades, security improvements, legal compliance, or operational requirements without prior notice where immediate action is reasonably necessary.

Although Fazl App will use commercially reasonable efforts to minimize service interruptions, the Company makes no representation or warranty that the Platform will remain continuously available, error-free, secure, or free from delays, viruses, technical defects, or compatibility issues.

Users are responsible for maintaining compatible devices, supported operating systems, internet connectivity, and updated software necessary to access the Platform. Fazl App shall not be responsible for failures arising from user hardware, software, telecommunications services, internet providers, or other third-party infrastructure.

The Company shall not be liable for any direct or indirect loss arising from temporary service interruptions, delayed notifications, failed uploads, interrupted communications, data transmission errors, system maintenance, or other technical events that occur despite reasonable operational practices.

Fazl App reserves the right to improve, modify, redesign, replace, remove, or discontinue any feature, functionality, interface, category, service, or component of the Platform at any time where such changes are considered necessary for operational efficiency, security, innovation, legal compliance, or enhancement of the overall user experience.

The Platform is provided on an "as is," "as available," and "with all faults" basis to the maximum extent permitted by applicable law. While Fazl App endeavors to provide a reliable, secure, and efficient marketplace, the Company makes no representations or warranties, whether express, implied, statutory, or otherwise, regarding the uninterrupted availability, accuracy, completeness, reliability, performance, security, or suitability of the Platform or any content, products, services, businesses, or information made available through it.

Without limiting the generality of the foregoing, Fazl App expressly disclaims all implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, title, non-infringement, quiet enjoyment, and any warranties arising from course of dealing, course of performance, or usage of trade.

Fazl App does not warrant that the Platform will operate without interruption, delay, error, defect, security vulnerability, virus, malware, or other harmful component, or that any identified defects will be corrected within a particular period of time. Users acknowledge that internet-based services are inherently subject to technical limitations, outages, cyber threats, and circumstances beyond the Company's reasonable control.

The Company does not guarantee the identity, qualifications, licensing, financial condition, legal compliance, business practices, availability, performance, conduct, pricing, product quality, service standards, delivery capabilities, or reliability of any customer, business, service provider, delivery partner, advertiser, or other third party using the Platform.

Any commercial decision made by a user based upon listings, reviews, ratings, recommendations, search results, advertisements, business profiles, communications, quotations, or other information available through the Platform shall be made entirely at the user's own discretion and risk.

No advice, statement, recommendation, guidance, support, communication, documentation, or information provided by Fazl App or its representatives shall create any warranty unless expressly stated in a written agreement signed by an authorized representative of the Company.

To the fullest extent permitted by applicable law, Fazl App, its affiliates, directors, officers, shareholders, employees, contractors, licensors, suppliers, agents, and representatives shall not be liable for any direct, indirect, incidental, consequential, special, exemplary, punitive, or economic damages arising out of or relating to the use of, inability to use, or reliance upon the Platform.

This limitation applies regardless of the legal theory asserted, including contract, tort, negligence, strict liability, statutory liability, or otherwise, and includes damages relating to loss of profits, business interruption, loss of revenue, loss of goodwill, loss of customers, loss of anticipated savings, loss of business opportunities, data loss, unauthorized access, system failure, service interruption, reputational harm, property damage, personal injury, or any other commercial or financial loss.

Fazl App shall not be liable for any dispute, disagreement, breach of contract, delayed performance, defective product, poor workmanship, inaccurate quotation, failed delivery, payment issue, cancellation, fraud, misrepresentation, negligence, misconduct, or unlawful act committed by any customer, business, service provider, delivery partner, advertiser, or other independent user of the Platform.

Where applicable law does not permit the exclusion of certain liabilities, the Company's liability shall be limited to the maximum extent permitted by such law. In no event shall Fazl App's aggregate liability arising out of or relating to these Terms exceed the total amount of Platform fees, if any, actually paid by the user to Fazl App during the twelve (12) months immediately preceding the event giving rise to the claim.

Users acknowledge that the limitations contained in this Section constitute an essential basis of the agreement between the parties and that the Platform would not be made available on the same commercial terms without such limitations.

Users agree to defend, indemnify, and hold harmless Fazl App, its parent companies, subsidiaries, affiliates, directors, officers, employees, contractors, agents, licensors, successors, and assigns from and against any and all claims, demands, actions, proceedings, liabilities, judgments, penalties, fines, losses, damages, costs, and expenses, including reasonable legal fees, arising directly or indirectly from the user's access to or use of the Platform.

This obligation includes claims arising from the user's violation of these Terms, breach of applicable law, infringement of intellectual property rights, misuse of the Platform, submission of unlawful or misleading content, fraudulent conduct, unauthorized disclosure of information, breach of contractual obligations, or violation of the rights of any third party.

Users further agree to indemnify Fazl App against any regulatory action, governmental investigation, tax liability, consumer complaint, contractual dispute, or civil claim arising from transactions conducted between independent users through the Platform where such liability results from the user's own conduct or failure to comply with these Terms.

Fazl App reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by the user. In such circumstances, the user agrees to cooperate fully with the Company in the investigation, defense, negotiation, or settlement of the relevant matter.

The indemnification obligations contained in this Section shall survive the suspension, termination, expiration, or closure of the user's account and shall remain enforceable to the fullest extent permitted by applicable law.

The Platform may utilize artificial intelligence, machine learning technologies, automated recommendation systems, data analytics, location-based services, predictive algorithms, and other automated technologies to improve the user experience, facilitate business discovery, recommend products or services, prioritize customer requests, personalize content, detect fraud, enhance security, and optimize the operation of the Platform.

Users acknowledge that automated recommendations are generated through technological processes based upon various factors, including user preferences, search history, geographical location, selected categories, business availability, historical interactions, profile information, system learning models, popularity metrics, verification status, and other operational criteria determined by Fazl App. Such recommendations are intended solely to improve Platform functionality and should not be interpreted as professional advice, endorsements, certifications, guarantees, or representations regarding the quality, legality, reliability, or suitability of any business, product, or service.

Businesses further acknowledge that automated matching systems may determine which customer requests are displayed to particular businesses based upon relevance, service areas, category selection, subscription status, operational availability, verification level, performance indicators, or other commercially reasonable factors established by the Platform. Fazl App does not guarantee that every customer request will be distributed equally among businesses or that every business will receive a minimum number of opportunities, enquiries, leads, or transactions.

The Company reserves the right to improve, modify, retrain, replace, suspend, or discontinue any artificial intelligence system, recommendation engine, matching algorithm, ranking methodology, or automated decision-making process at any time in order to enhance Platform performance, accuracy, fairness, security, legal compliance, or operational efficiency.

Users shall not attempt to manipulate, exploit, reverse engineer, interfere with, or circumvent any automated recommendation system, artificial intelligence feature, ranking mechanism, or matching algorithm. Any attempt to artificially influence recommendations, customer matching, search rankings, engagement metrics, or system behavior through fraudulent, deceptive, or automated means may result in account restrictions, suspension, or permanent termination.

Users acknowledge that automated systems may occasionally produce inaccurate, incomplete, delayed, or irrelevant recommendations. Fazl App continuously seeks to improve such technologies but does not warrant that every recommendation, match, suggestion, or automated result will always be accurate, complete, or suitable for the particular circumstances of any user.

From time to time, Fazl App may introduce beta features, pilot programs, experimental services, early-access functionality, prototype tools, or limited-release technologies for testing, evaluation, user feedback, or product development purposes.

Beta Features may not operate with the same level of reliability, availability, functionality, security, or performance as fully released Platform services. Such features may contain software defects, technical limitations, incomplete functionality, compatibility issues, or other operational imperfections commonly associated with experimental technology.

Participation in Beta Features is entirely voluntary unless otherwise specified by Fazl App. Users acknowledge that experimental services may be modified, suspended, restricted, replaced, or permanently discontinued at any time without prior notice and without creating any obligation for Fazl App to continue supporting such features.

Users agree to provide constructive feedback regarding Beta Features where requested by Fazl App. Any suggestions, recommendations, comments, enhancement requests, bug reports, ideas, or other feedback voluntarily submitted by users may be used by Fazl App without restriction, attribution, compensation, or further approval for the purpose of improving existing or future Platform services.

Unless expressly stated otherwise by Fazl App in writing, Beta Features are provided on an "as available" basis without any warranty regarding functionality, accuracy, performance, commercial suitability, or continued availability. Users access and use such features entirely at their own discretion and risk.

Fazl App reserves the right to suspend, restrict, modify, replace, discontinue, or permanently remove any Platform feature, community functionality, communication tool, broadcasting service, recommendation system, listing category, business feature, promotional service, subscription benefit, or technological component where such action is reasonably necessary for operational, commercial, legal, regulatory, security, or technical reasons.

The Company may also temporarily suspend specific Platform features during scheduled maintenance, emergency system repairs, security investigations, infrastructure upgrades, fraud prevention activities, legal compliance initiatives, or circumstances beyond its reasonable control.

Users acknowledge that the availability of particular Platform features may vary based upon geographical location, business category, account type, subscription plan, verification status, device compatibility, software version, or other eligibility requirements established by Fazl App.

The modification, suspension, or discontinuation of any individual Platform feature shall not constitute a breach of these Terms, provided that Fazl App continues to operate the Platform in a commercially reasonable manner. The Company shall not be liable for any loss of business opportunity, reduction in visibility, interruption of marketing activities, decrease in customer engagement, or other commercial consequences arising solely from the modification or discontinuation of Platform features.

Nothing contained in these Terms shall obligate Fazl App to maintain any particular feature, functionality, interface, technology, or service indefinitely. The Platform will continue to evolve in response to technological developments, market conditions, user feedback, operational requirements, and applicable legal obligations.

Fazl App operates primarily through a reverse marketplace model that differs from conventional online marketplaces. Instead of requiring customers to search manually for individual businesses, the Platform enables customers to submit requests describing the products or services they require. Subject to the Platform's matching systems, relevant businesses may receive such requests and may choose whether to respond with quotations, offers, proposals, or other commercial information.

The submission of a request does not create any contractual relationship between the customer, Fazl App, and any business. A customer request constitutes only an invitation for interested businesses to respond and does not obligate any business to provide goods or services or any customer to accept a response received through the Platform.

Businesses retain complete discretion regarding whether to respond to a customer request, the terms upon which they are willing to provide products or services, the prices quoted, estimated completion times, availability, delivery conditions, warranties, or any other commercial terms offered to the customer.

Fazl App may utilize automated matching technologies, geographical filters, business categories, service areas, verification status, customer preferences, artificial intelligence systems, and other operational criteria when determining which businesses may receive or view particular customer requests. The Company does not guarantee that every request will be delivered to every eligible business or that every customer will receive responses from businesses.

Customers acknowledge that the effectiveness of the reverse marketplace system depends upon the accuracy, completeness, clarity, and timeliness of the information provided within each request. Businesses likewise acknowledge that the quality of customer requests may vary and that Fazl App does not guarantee the commercial viability or seriousness of every request submitted through the Platform.

Customers are responsible for ensuring that all requests submitted through the Platform contain accurate, complete, and truthful information. Requests should reasonably describe the required products, services, specifications, preferred location, budget expectations, delivery requirements, timelines, quantities, supporting documents, images, or other information necessary for businesses to evaluate the request appropriately.

Customers shall not submit requests that are false, misleading, duplicated without reasonable justification, intended to harass businesses, created for market research without disclosure, or otherwise inconsistent with the legitimate purpose of the Platform.

Businesses responding to customer requests shall provide information that is accurate, transparent, and based upon their genuine ability to perform the requested work or supply the requested products. Quotations, estimates, pricing information, availability, delivery schedules, warranties, qualifications, and other commercial representations should be prepared with reasonable care and professional diligence.

Businesses shall not knowingly submit misleading quotations, artificially low prices intended solely to attract customers, false availability claims, inaccurate specifications, or other deceptive commercial practices. Any agreement ultimately reached between the customer and the business shall remain subject to the terms mutually accepted by those parties.

Neither the submission of a customer request nor the provision of a business response shall create any obligation upon Fazl App to participate in negotiations, verify commercial representations, guarantee transaction completion, or resolve pricing disagreements unless expressly stated elsewhere within these Terms.

Businesses may provide quotations, proposals, estimates, offers, bids, pricing information, or other commercial responses through the Platform based upon customer requests. Such quotations are prepared by independent businesses and do not constitute representations, warranties, or guarantees made by Fazl App.

Unless expressly stated otherwise by the relevant business, quotations submitted through the Platform may remain valid only for the period specified by the business or, where no validity period is specified, for such reasonable period as determined by applicable commercial practice.

Customers acknowledge that quotations may vary significantly between businesses based upon pricing policies, product quality, availability, expertise, service scope, delivery methods, warranty coverage, business capacity, market conditions, or other legitimate commercial considerations.

Negotiations conducted through the Platform remain entirely voluntary. Either party may choose not to proceed with a proposed transaction before a binding agreement is reached, provided such decision is made in good faith and without violating these Terms or applicable law.

Fazl App does not determine, recommend, regulate, approve, or guarantee the pricing of products or services offered by independent businesses unless expressly stated for a specific Platform service. All pricing decisions remain solely within the responsibility of the relevant business, subject to applicable consumer protection and competition laws.

Where a customer accepts a quotation, proposal, offer, or service provided by a business through the Platform, the parties may proceed to confirm the relevant order, booking, appointment, or service arrangement in accordance with their mutually agreed commercial terms.

Unless Fazl App expressly acts as the contracting party for a specific transaction, any confirmed order or booking shall constitute an agreement solely between the customer and the relevant business. Fazl App functions as a technology platform facilitating introductions, communications, and commercial opportunities and shall not be deemed to be the seller, supplier, manufacturer, distributor, contractor, employer, agent, or representative of any independent business using the Platform.

Customers are responsible for reviewing all relevant commercial terms before confirming an order or booking, including pricing, specifications, delivery timelines, service scope, warranty conditions, cancellation rights, payment arrangements, installation requirements, return policies, and any additional charges that may apply.

Businesses shall use reasonable commercial efforts to honour confirmed orders and appointments in accordance with the terms communicated to the customer. Where circumstances arise that prevent timely performance, businesses should promptly notify affected customers and provide updated information regarding availability, revised timelines, alternative arrangements, or cancellation where appropriate.

Confirmation of an order or booking through the Platform does not relieve either party of their legal obligations under applicable consumer protection, contract, commercial, employment, property, transportation, or other relevant laws governing the underlying transaction.

The Platform may facilitate payments, payment processing, subscription fees, service charges, commission structures, advertising fees, verification charges, promotional purchases, premium business services, or other financial transactions depending upon the features used by customers and businesses.

Where payment services are made available, users agree to provide accurate payment information and authorize the applicable payment processor to collect the amounts due in accordance with the selected transaction or subscription. Users remain responsible for ensuring that sufficient funds and valid payment methods are available to complete authorized transactions.

Unless Fazl App expressly states otherwise for a particular service, payments made by customers for products or services supplied by independent businesses remain transactions between those parties. Fazl App shall not be responsible for disputes concerning pricing, payment obligations, unpaid balances, late payments, invoice disagreements, taxes, or other financial matters arising directly between customers and businesses.

The Company reserves the right to introduce, modify, increase, reduce, waive, or discontinue Platform fees, subscription charges, commissions, advertising costs, transaction fees, premium services, verification fees, or other commercial charges at any time. Where required by applicable law or contractual commitments, users shall receive reasonable notice before changes affecting recurring charges become effective.

Users shall remain responsible for all taxes, duties, levies, governmental charges, banking fees, currency conversion costs, withholding obligations, or similar financial liabilities arising from their use of the Platform or transactions conducted through it, except where Fazl App is expressly required by law to collect or remit such amounts.

Where payment processing is provided through third-party financial institutions or payment service providers, such services shall remain subject to the applicable terms, security procedures, and regulatory requirements of those providers. Fazl App shall not be liable for delays, failed transactions, banking interruptions, payment processor outages, currency fluctuations, or other issues arising from third-party financial systems beyond its reasonable control.

The ability to cancel, modify, reschedule, or obtain a refund for a transaction conducted through the Platform shall depend upon the applicable agreement between the customer and the relevant business, the nature of the product or service, applicable law, and any Platform-specific policies that may apply to particular categories or services.

Customers should carefully review cancellation terms, refund policies, booking conditions, return procedures, and any applicable deadlines before confirming a transaction. Businesses are encouraged to communicate such policies clearly and transparently before an order or booking is finalized.

Where Fazl App provides payment facilitation services for a specific transaction, the Company may administer refund requests, payment reversals, charge adjustments, or dispute procedures in accordance with the relevant payment terms, contractual arrangements, regulatory requirements, or internal operational policies. Nothing contained herein shall obligate Fazl App to issue refunds where it is not the recipient of the relevant payment or where applicable law does not impose such responsibility.

Businesses shall not unreasonably refuse legitimate refund requests where refunds are required under applicable consumer protection legislation, contractual commitments, or the business's published refund policy. Likewise, customers shall not abuse refund mechanisms, initiate fraudulent chargebacks, make false non-delivery claims, or otherwise misuse payment dispute procedures.

Fazl App reserves the right to investigate suspicious cancellation patterns, abusive refund requests, repeated chargeback activity, fraudulent payment behaviour, or other conduct that may threaten the integrity of the Platform or its financial systems. Appropriate measures may include account restrictions, temporary suspension of payment features, transaction review, recovery of outstanding amounts, or any other action reasonably necessary to protect the Platform and its users.

The responsibility for the delivery of products, fulfilment of orders, completion of services, installation, repairs, maintenance, transportation, or any other obligations arising from a transaction shall remain solely with the relevant business or service provider unless Fazl App expressly agrees in writing to undertake such responsibilities through a separate service offering.

Businesses shall use reasonable commercial efforts to deliver products and perform services within the estimated timelines communicated to customers. Where unforeseen circumstances reasonably prevent timely performance, businesses should promptly notify affected customers and provide updated delivery schedules, revised completion dates, or alternative arrangements where appropriate.

Customers are responsible for providing accurate delivery addresses, contact information, access instructions, appointment availability, and any other information reasonably necessary to enable successful delivery or completion of the requested services. Fazl App shall not be responsible for delays, failed deliveries, additional costs, or unsuccessful service completion resulting from inaccurate or incomplete information provided by customers.

Where deliveries or services require the customer's presence, cooperation, approvals, access to property, technical information, permits, or other prerequisites, customers shall ensure that such requirements are fulfilled before the agreed appointment. Businesses shall not be responsible for delays or additional expenses arising from the customer's failure to satisfy such requirements.

Risk relating to products supplied through the Platform shall pass in accordance with the applicable agreement between the customer and the business or, where applicable, the governing law relating to the relevant transaction. Fazl App shall not be responsible for loss, theft, damage, deterioration, or destruction of products occurring before, during, or after delivery unless such responsibility is expressly assumed by Fazl App under a separate written agreement.

The Company does not guarantee delivery times, installation dates, service completion periods, workforce availability, or logistical performance of independent businesses using the Platform. Any estimated dates or timelines displayed within the Platform are provided solely for convenience and should not be interpreted as guaranteed commitments unless expressly stated by the relevant business.

Users acknowledge that commercial disputes may occasionally arise between customers and businesses concerning quotations, pricing, product quality, service standards, delivery performance, warranties, refunds, cancellations, payment obligations, delays, contractual interpretation, or other matters relating to independent transactions conducted through the Platform.

Customers and businesses are encouraged to communicate directly and make reasonable efforts to resolve disputes amicably before requesting assistance from Fazl App or pursuing formal legal remedies. Open communication, good faith negotiations, and the exchange of relevant documentation often provide the most efficient means of resolving commercial disagreements.

Where appropriate, Fazl App may, at its sole discretion, provide customer support services, communication assistance, document collection, complaint handling mechanisms, or other facilitative measures intended to assist users in resolving disputes. Such assistance shall not create any obligation upon Fazl App to determine liability, issue legally binding decisions, guarantee settlements, or act as an arbitrator, mediator, court, or regulatory authority.

The Company reserves the right to request information, invoices, communications, photographs, delivery confirmations, contracts, payment records, verification documents, or other relevant evidence from the parties involved where reasonably necessary to investigate complaints or determine whether these Terms have been violated.

Nothing contained within this Section shall prevent either party from exercising any legal rights or remedies available under applicable law. Users remain solely responsible for enforcing their contractual rights against one another where a dispute cannot be resolved through direct communication or voluntary assistance provided by Fazl App.

Certain products or services available through the Platform may be delivered by independent delivery partners, logistics providers, courier services, transportation companies, freight operators, or other third-party service providers engaged by businesses or, where applicable, integrated with the Platform.

Unless Fazl App expressly undertakes responsibility for the delivery service, such delivery partners shall operate independently and shall remain solely responsible for the transportation, handling, routing, storage, collection, and delivery of products entrusted to them.

Businesses selecting third-party logistics providers are responsible for ensuring that appropriate delivery arrangements are made and that customers receive accurate information regarding shipment status, estimated delivery dates, tracking information, applicable delivery charges, and any delivery restrictions that may apply.

Customers acknowledge that delivery times may be affected by weather conditions, traffic congestion, public holidays, customs procedures, regulatory inspections, security requirements, force majeure events, infrastructure failures, or other circumstances beyond the reasonable control of Fazl App or the relevant delivery provider.

Where delivery tracking features are made available through the Platform, such information may be obtained from third-party systems and is provided for convenience only. Fazl App does not warrant that tracking information will always be accurate, complete, real-time, or continuously available.

Nothing contained within this Section shall limit any statutory rights that customers may possess against businesses or delivery providers under applicable consumer protection, transportation, or commercial legislation.

Fazl App may implement business verification procedures to improve trust, transparency, and confidence within the Platform. Such verification may include the collection and review of business registration documents, identification records, contact information, tax documentation, licenses, certifications, proof of address, ownership information, or any other information reasonably considered necessary by the Company.

The completion of any verification process by Fazl App shall not constitute a certification, endorsement, warranty, guarantee, or representation regarding the financial stability, legal compliance, professional qualifications, operational capability, product quality, service standards, or future conduct of any business. Verification confirms only that the business has satisfied the verification requirements established by Fazl App at the relevant time.

Businesses agree to provide accurate, complete, and current information during the verification process and shall promptly notify Fazl App of any material changes affecting their legal status, ownership, licenses, regulatory approvals, contact information, or other verification details. Failure to maintain accurate verification information may result in suspension, restriction, or removal of verification status or Platform access.

Customers remain solely responsible for conducting their own independent evaluation before entering into any commercial relationship with a business. Users should review quotations, credentials, reviews, ratings, warranties, product specifications, pricing, and other relevant information before making purchasing or contracting decisions.

Fazl App reserves the right to request updated verification documents at any time, conduct periodic reviews, suspend verification status pending further investigation, or permanently revoke verification where it reasonably believes that information previously provided is inaccurate, incomplete, misleading, fraudulent, or no longer valid.

The Platform may provide businesses, advertisers, partners, or other eligible users with opportunities to purchase advertising services, sponsored listings, promotional campaigns, featured placements, priority visibility, marketing packages, banner advertisements, or other commercial promotional services.

Sponsored content may appear in search results, recommendation systems, business listings, community feeds, category pages, promotional sections, notifications, or other areas of the Platform. The appearance of sponsored or promoted content shall not constitute an endorsement, recommendation, guarantee, or certification by Fazl App regarding the advertiser or the advertised products or services.

Businesses remain solely responsible for ensuring that all advertisements, promotional campaigns, marketing materials, claims, pricing information, discounts, competitions, offers, and related content comply with applicable law, advertising standards, consumer protection legislation, intellectual property rights, and these Terms.

Advertisers shall not publish misleading advertisements, false promotional claims, deceptive pricing practices, unauthorized comparative advertising, counterfeit products, prohibited goods or services, or any material that may reasonably mislead users or damage the integrity of the Platform.

Fazl App reserves the right to reject, suspend, modify, restrict, remove, or discontinue any advertisement or promotional campaign that violates these Terms, applicable law, Platform policies, or the legitimate interests of users. The acceptance of advertising fees shall not obligate Fazl App to publish or continue displaying any particular advertisement.

The Company may establish separate advertising guidelines, technical specifications, content requirements, eligibility criteria, pricing structures, campaign limitations, or promotional policies governing the use of advertising services available through the Platform.

Fazl App may offer subscription plans, premium memberships, business packages, paid verification services, enhanced visibility options, additional storage, marketing tools, analytics services, communication features, or other value-added services to eligible users.

The features, pricing, duration, renewal terms, eligibility requirements, usage limitations, and benefits associated with each subscription plan shall be described within the Platform or the applicable subscription agreement at the time of purchase.

Unless otherwise specified, subscription fees shall be payable in advance and may be subject to recurring billing arrangements where the user has authorized automatic renewals. Users remain responsible for maintaining valid payment methods and ensuring that subscription charges can be successfully processed.

Fazl App reserves the right to introduce new subscription plans, modify existing benefits, discontinue legacy packages, adjust pricing, revise eligibility requirements, or change available features. Where legally required or contractually applicable, reasonable notice shall be provided before changes affecting recurring subscriptions become effective.

Failure to pay applicable subscription fees may result in suspension, downgrade, limitation, or termination of premium services without affecting the user's obligation to pay any outstanding amounts lawfully due.

Unless otherwise required by applicable law or expressly provided within a specific subscription agreement, subscription payments are non-refundable once the relevant service period has commenced. Nothing contained within this Section shall limit any mandatory statutory rights available to consumers under applicable law.

Users acknowledge that they are solely responsible for complying with all applicable tax laws, financial reporting obligations, invoicing requirements, accounting standards, and other regulatory obligations arising from their activities conducted through the Platform.

Businesses shall determine and collect any applicable taxes, including sales tax, value-added tax (VAT), goods and services tax (GST), withholding taxes, customs duties, import or export charges, municipal taxes, or any other governmental levies required under applicable law. Unless expressly stated otherwise, prices displayed by businesses are determined solely by the relevant business and not by Fazl App.

Where Fazl App is legally required to collect, withhold, report, or remit taxes, service charges, or regulatory fees in connection with specific Platform services, users authorize the Company to perform such obligations in accordance with applicable law. The Company may request tax identification numbers, registration certificates, invoices, or other financial documentation where reasonably necessary to satisfy legal or regulatory requirements.

Businesses are responsible for issuing invoices, receipts, warranties, tax documents, or other commercial records where required by law or by the nature of the transaction. Fazl App shall not be responsible for preparing or issuing invoices relating to transactions conducted directly between independent customers and businesses unless expressly stated for a specific Platform service.

Users agree to cooperate with Fazl App in responding to lawful requests from governmental authorities, tax agencies, financial regulators, courts, or other competent authorities where disclosure of transaction records, payment information, or financial documentation is legally required.

To protect users and maintain the integrity of the Platform, Fazl App may implement fraud detection systems, identity verification procedures, transaction monitoring technologies, artificial intelligence tools, risk assessment mechanisms, account security controls, and other measures designed to identify and prevent fraudulent, unlawful, or suspicious activities.

Users agree not to engage in fraudulent conduct, identity theft, payment fraud, money laundering, unauthorized financial transactions, account takeovers, false verification, phishing, deceptive practices, chargeback abuse, fake orders, fake customer requests, fake business registrations, or any activity intended to deceive other users or compromise Platform security.

Where Fazl App reasonably suspects fraudulent, unlawful, or high-risk activity, the Company may temporarily suspend accounts, delay transactions, request additional verification documents, restrict Platform features, place transactions under review, report suspicious activities to relevant authorities, or take any other action reasonably necessary to protect the Platform and its users.

Users acknowledge that security reviews and verification procedures may occasionally result in temporary delays to account approvals, payments, withdrawals, subscriptions, business verification, customer requests, or other Platform services. Such reviews are implemented to protect all users and shall not constitute a breach of these Terms.

Nothing contained within this Section obligates Fazl App to detect or prevent every instance of fraud or unlawful activity. Users remain responsible for protecting their account credentials, verifying the identity of parties with whom they transact, and exercising reasonable caution when conducting commercial activities through the Platform.

Users agree to access and use the Platform in full compliance with all applicable local, provincial, state, federal, national, and international laws, regulations, licensing requirements, court orders, governmental directives, and regulatory obligations that apply to their activities.

Businesses remain solely responsible for obtaining and maintaining all licenses, permits, registrations, certifications, approvals, professional qualifications, insurance coverage, or regulatory authorizations necessary to lawfully provide their products or services through the Platform.

Users shall not use the Platform for activities involving illegal goods or services, prohibited financial schemes, money laundering, terrorist financing, sanctions violations, human trafficking, intellectual property infringement, environmental offences, tax evasion, corruption, bribery, cybercrime, or any other unlawful conduct prohibited by applicable legislation.

Where Fazl App receives a lawful request, court order, subpoena, regulatory direction, or governmental instruction requiring the disclosure of information or the restriction of Platform access, the Company may comply with such legal obligations without prior notice where permitted or required by applicable law.

Users acknowledge that their failure to comply with applicable laws may result in suspension or termination of Platform access, reporting to competent authorities, civil liability, criminal liability, regulatory enforcement, or any other legal consequences available under applicable law, independent of any action taken by Fazl App under these Terms.

Fazl App reserves the right, at its sole discretion and to the fullest extent permitted by applicable law, to suspend, restrict, disable, or permanently terminate any user account, business profile, listing, subscription, advertisement, communication feature, or other Platform functionality where it reasonably believes that the user has violated these Terms, applicable laws, Platform policies, or engaged in conduct that threatens the security, integrity, reputation, or lawful operation of the Platform.

Grounds for suspension or termination may include, without limitation, fraudulent activity, repeated policy violations, submission of false or misleading information, intellectual property infringement, abuse of the review system, misuse of payment services, unlawful commercial activities, abusive communications, repeated customer complaints, attempted security breaches, manipulation of Platform features, or failure to comply with verification requirements.

Where reasonably practicable, Fazl App may provide notice of the suspension or termination together with an opportunity for the affected user to respond or remedy the relevant issue. However, the Company reserves the right to take immediate action without prior notice where it reasonably believes that such action is necessary to prevent fraud, protect users, preserve evidence, comply with legal obligations, safeguard Platform security, or avoid material harm.

The suspension or termination of an account shall not affect any rights, obligations, liabilities, payment obligations, indemnities, dispute resolution provisions, intellectual property rights, confidentiality obligations, or other provisions of these Terms that are intended to survive termination.

Users may discontinue their use of the Platform and request the closure of their account at any time, subject to the completion of pending transactions, outstanding payment obligations, unresolved disputes, applicable legal requirements, and any reasonable administrative procedures established by Fazl App.

Fazl App continuously develops and improves its services and therefore reserves the right to modify, update, replace, suspend, expand, reduce, or discontinue any aspect of the Platform, including its features, categories, functionality, subscription plans, pricing models, technologies, interfaces, policies, or operational procedures.

The Company also reserves the right to amend, revise, supplement, or replace these Terms and Conditions from time to time in order to reflect technological developments, changes in applicable law, regulatory requirements, commercial practices, security considerations, business operations, or improvements to Platform services.

Where material changes are made to these Terms, Fazl App may provide notice through the Platform, email, push notifications, or any other reasonable communication method. Continued access to or use of the Platform after the effective date of the revised Terms shall constitute the user's acceptance of those revised Terms.

If a user does not agree with any modification to these Terms, the user's sole remedy shall be to discontinue use of the Platform and, where appropriate, request the closure of their account in accordance with these Terms.

Nothing contained within this Section shall limit any statutory rights that users may have under applicable consumer protection or other mandatory laws regarding changes to contractual terms.

These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the jurisdiction in which Fazl App is legally established, unless mandatory provisions of applicable law require otherwise.

The parties agree to make reasonable efforts to resolve any dispute, disagreement, or claim arising out of or relating to the Platform, these Terms, or any services provided through the Platform through good-faith negotiations before commencing formal legal proceedings.

Where a dispute cannot be resolved through direct negotiations, the parties may refer the matter to mediation, arbitration, or the competent courts having jurisdiction, as determined by applicable law or any separate written agreement between the parties.

Nothing contained within these Terms shall prevent Fazl App from seeking injunctive relief, protective orders, interim remedies, or other urgent legal measures where reasonably necessary to protect its intellectual property, confidential information, Platform security, business interests, or legal rights.

Users acknowledge that disputes arising directly between customers and businesses concerning products, services, pricing, warranties, contractual obligations, or transaction performance shall primarily remain the responsibility of those parties unless Fazl App has expressly agreed to participate in the relevant dispute resolution process.

Fazl App shall not be liable for any delay, interruption, failure to perform, or inability to provide any part of the Platform or its services where such delay or failure results from events or circumstances beyond its reasonable control. Such events may include, without limitation, natural disasters, floods, earthquakes, fires, epidemics, pandemics, public health emergencies, war, armed conflict, terrorism, civil unrest, riots, labor disputes, governmental actions, regulatory restrictions, sanctions, embargoes, power failures, internet outages, telecommunications failures, cyberattacks, denial-of-service attacks, failures of third-party infrastructure, transportation disruptions, or any other event that could not reasonably have been prevented or avoided.

During the existence of a Force Majeure event, Fazl App may suspend, delay, modify, or limit the availability of certain Platform features or services without incurring liability for any resulting inconvenience or commercial loss.

Where reasonably practicable, the Company shall make commercially reasonable efforts to restore affected services as soon as circumstances permit. Users acknowledge that the occurrence of a Force Majeure event shall not constitute a breach of these Terms by Fazl App.

Nothing contained within this Section shall relieve users from fulfilling obligations that remain capable of performance despite the occurrence of the relevant Force Majeure event.

If any provision of these Terms is determined by a court or other competent authority to be invalid, unlawful, unenforceable, or contrary to applicable law, such provision shall be enforced only to the maximum extent permitted by law, and the remaining provisions shall remain valid, enforceable, and in full force and effect.

Where possible, any invalid or unenforceable provision shall be interpreted or modified in a manner that most closely reflects the original commercial intent of the parties while remaining legally enforceable.

The invalidity or unenforceability of any individual provision shall not affect the legality, validity, or enforceability of any other provision contained within these Terms.

The failure or delay by Fazl App to exercise or enforce any right, remedy, power, or provision contained within these Terms shall not constitute a waiver of that right or prevent its subsequent exercise.

Any waiver granted by Fazl App shall be effective only if made expressly in writing by an authorized representative of the Company and shall apply solely to the specific matter for which it was granted.

A waiver relating to one breach, default, or event shall not operate as a continuing waiver or as a waiver of any subsequent breach, default, or unrelated matter.

Users acknowledge that Fazl App's continued operation of the Platform, acceptance of payments, or continued dealings with a user shall not be interpreted as a waiver of any rights available under these Terms or applicable law.

These Terms and Conditions, together with the Privacy Policy, Cookie Policy, Community Guidelines, Subscription Terms, Payment Policies, and any additional legal documents or policies expressly incorporated by reference, constitute the entire agreement between the user and Fazl App concerning access to and use of the Platform.

These Terms supersede all previous discussions, negotiations, understandings, representations, advertisements, communications, proposals, or agreements relating to the subject matter covered herein, whether oral or written.

No statement, promise, representation, warranty, or undertaking made by any employee, representative, reseller, business partner, or other person shall modify these Terms unless expressly incorporated into a written agreement executed by an authorized representative of Fazl App.

In the event of any inconsistency between these Terms and any separate written agreement executed directly between Fazl App and a specific user or business, the terms of the separate written agreement shall prevail only to the extent of the specific inconsistency.

Users who have questions regarding these Terms and Conditions, wish to report suspected violations, submit legal notices, request support, raise complaints, provide feedback, or exercise rights available under applicable law may contact Fazl App using the official communication channels made available through the Platform.

The Company may publish and update its official contact details, customer support channels, legal correspondence address, business contact information, email addresses, telephone numbers, or online support facilities from time to time. Users are encouraged to use only officially published contact channels when communicating with Fazl App.

Legal notices, regulatory correspondence, intellectual property complaints, court documents, or other formal communications shall be submitted in accordance with the procedures specified by Fazl App or otherwise permitted under applicable law.

Fazl App shall make reasonable efforts to respond to legitimate enquiries within an appropriate timeframe; however, response times may vary depending upon the nature of the request, operational requirements, verification procedures, legal obligations, and the volume of enquiries received.

For the purposes of these Terms and Conditions, the following words and expressions shall have the meanings assigned to them below unless the context clearly requires otherwise.

"Fazl App," "Company," "We," "Us," and "Our"

mean Fazl App, its owners, operators, affiliates, subsidiaries, successors, assigns, employees, contractors, representatives, and any legal entity responsible for operating the Platform.

"Platform"

means the Fazl App mobile application, website, administrative dashboard, business portal, APIs, software, digital services, communication tools, databases, technologies, and all related features, functions, and services made available by the Company.

"User"

means any individual, business, organization, company, customer, service provider, delivery partner, advertiser, property owner, employer, employee, or other person who accesses, registers for, or uses the Platform in any capacity.

"Customer"

means a User who submits requests, searches for products or services, purchases goods, books appointments, hires service providers, or otherwise receives services through the Platform.

"Business"

means any company, merchant, retailer, manufacturer, supplier, contractor, freelancer, professional, service provider, organization, or other commercial entity that offers products or services through the Platform.

"Content"

means all information, text, photographs, videos, audio recordings, graphics, logos, trademarks, product information, service descriptions, reviews, ratings, comments, documents, advertisements, listings, messages, software, data, and any other material made available through the Platform.

"Listing"

means any advertisement, product listing, service listing, property listing, job listing, business profile, promotional post, customer request, or other information published through the Platform for viewing by eligible users.

"Subscription"

means any paid membership, premium package, advertising plan, verification service, promotional service, or recurring commercial offering provided by Fazl App.

"Applicable Law"

means all laws, regulations, statutes, ordinances, governmental orders, judicial decisions, regulatory requirements, industry standards, and legally binding obligations applicable to the relevant user, transaction, or Platform activity.

Words importing the singular shall include the plural and vice versa, references to one gender shall include all genders, and references to persons shall include natural persons, corporations, partnerships, governmental authorities, and other legal entities wherever the context permits.

These Terms shall be interpreted fairly and in accordance with their ordinary commercial meaning. Headings, titles, numbering, and section names are included solely for convenience and shall not affect the interpretation of any provision.

The words "including," "includes," and "such as" shall be interpreted as meaning "including without limitation," unless the context expressly indicates otherwise.

Where these Terms require a party to act reasonably, such requirement shall be interpreted in accordance with applicable legal principles and accepted standards of good faith and fair dealing.

References to legislation shall include any amendments, replacements, re-enactments, subordinate legislation, or successor provisions applicable from time to time.

Nothing contained within these Terms shall be interpreted against either party solely because that party drafted or prepared these Terms.

Users acknowledge that by creating an account, accessing the Platform, clicking any button indicating acceptance, completing registration, submitting information, purchasing a subscription, or otherwise continuing to use the Platform, they are entering into a legally binding electronic agreement with Fazl App.

Users consent to the use of electronic signatures, electronic records, electronic contracts, digital confirmations, electronic notices, and electronic communications for all purposes relating to the use of the Platform, to the extent permitted by applicable law.

Electronic records maintained by Fazl App, including registration information, login records, payment confirmations, communications, transaction histories, verification records, audit logs, and other digital records, may be relied upon as evidence of Platform activity where permitted under applicable law.

Users waive any objection based solely upon the electronic nature of records, communications, agreements, or signatures used in connection with the Platform, except where such waiver is prohibited by mandatory law.

These Terms and Conditions become effective immediately upon a user's first access to or use of the Platform and shall remain in force until terminated in accordance with these Terms.

Each continued visit to the Platform, login to a user account, submission of customer requests, publication of listings, purchase of subscriptions, communication with other users, or use of any Platform feature constitutes renewed acknowledgement and acceptance of the then-current version of these Terms.

Users who do not agree with these Terms, or any future amendments thereto, must immediately discontinue use of the Platform and cease accessing any services made available by Fazl App.

The effective date displayed by Fazl App within the Platform shall govern the applicable version of these Terms unless otherwise required by applicable law.

Any provision of these Terms which, by its nature or express wording, is intended to survive the suspension, expiration, or termination of a user's account shall continue in full force and effect following such suspension or termination.

Without limitation, provisions relating to intellectual property, confidentiality, payment obligations, limitation of liability, indemnification, dispute resolution, governing law, fraud prevention, compliance obligations, data retention, enforcement rights, and any accrued rights or liabilities shall survive termination to the fullest extent permitted by applicable law.

The termination of a user's account or discontinuation of the Platform shall not affect any rights, remedies, liabilities, investigations, or legal proceedings that arose prior to such termination.

By accessing, registering for, browsing, downloading, installing, or using the Platform, the user acknowledges that they have carefully read, understood, and agreed to be legally bound by these Terms and Conditions.

The user further confirms that they possess the legal capacity and authority required to enter into this agreement and that all information provided to Fazl App is accurate, complete, and current to the best of their knowledge.

Where a user accesses or uses the Platform on behalf of a business, employer, organization, partnership, or other legal entity, the user represents and warrants that they possess the authority to legally bind that entity to these Terms.

These Terms are intended to promote a secure, transparent, reliable, and trustworthy marketplace for customers, businesses, service providers, and all other participants within the Fazl App ecosystem. Users agree to cooperate in maintaining these principles throughout their use of the Platform.